REFUND POLICY

RETURNS & REFUNDS

As our cake toppers, place cards, invitations and favour tags are custom designed and made to order, we  do not offer returns or refunds. We also have a no cancellation policy once order is placed and paid for online so please choose wisely.

We take no responsibility for parcels being damaged or lost once they leave our studio. The upmost care is taken to package your pieces to minimise the risk of breakage whilst in transit. Should your parcel be lost in transit please contact us for your tracking number so you can follow up with our shipping partner. If your parcel arrives damaged, please take photos of your parcel prior to opening it and photos of any damage within 24 hours of receiving it. Should the unfortunate occur and your item does arrive damaged, please contact us via email immediately on hello@loveandetch.com.au with details of the damage, including photos. 

The nature of these pieces is that they are cut on a laser cutter and finished by hand. Pieces may have minor imperfections in the material, finish or detail and is not considered a fault.

LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@loveandetch.com.au.

SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGE
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@loveandetch.com.au.